BBM Law

BBM Law is a small and very busy firm of legal aid solicitors based in London. They have been using the Zygo service since September 2006. Neil Baxter, a partner at the firm, tells us how they use their Zygo Group.

The main reason we were interested in Zygo was to help us to save time phoning around to find out where everyone is. We're legal aid solicitors - and the nature of our work is quite unpredictable. Most of us are out and about during the day - visiting clients at police stations or courts - and we often have to mobilise people quite quickly.

For instance when someone has been arrested we are sometimes given only 30 minutes notice that the police are ready for interview and need a solicitor at the police station asap. Before Zygo came along, keeping tabs on everyone was a real headache.

Now, using the Zygo group we can send one message asking where everyone is and when they are likely to be free. In the past we would have had to ring each fee earner individually, so Zygo saves a lot of time. Using text is also easier, as when we are in court our phones are either off or on silent.

Zygo is also useful in the mornings. If we have a client kept in custody to appear in court the next morning, rather than trying to remember where everyone is without the benefit of the office diary, anyone can send one message from wherever they are to see which courts people are already attending.

It's great for sharing knowledge as well: if someone has a legal query then they can send a message to the whole team and usually one of us can answer the question.

The service was easy to set up and everyone in the team got the hang of it straight away. We just saved the shared group number in our phones and we were up and running. We all use the service several times a day. It's become part of our daily routine. If we had to give up the service tomorrow I'd feel we were moving backwards.

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